There is a reason why many companies place such a premium on service.
For many businesses, offering exceptional, quality service can serve as their competitive advantage, and at times, their lifeline. Hence, many strive to level up their game when it comes to service to ensure customer patronage and loyalty.
However, not all companies are able to provide premium service, particularly for industries in which customer service can be quite challenging. In real estate, for instance, service to clients extends beyond the sale of land, house and lot, or a condominium unit. In real estate, customer service covers a broad territory from start to finish.
Trusted property developer Empire East Land Holdings Inc. knows this all too well, even from the time it began providing quality projects that have redefined the way Filipinos live.
In more ways than one, Empire East has aptly shown what it means to deliver unparalleled service to its homebuyers.
1. Top quality developments
Empire East has done a great service to many of its customers by providing urban dwellings that adhere to high standards of quality in home development. From transit-oriented developments to resort-style communities, Empire East projects are settings that empower people and enrich experiences.
All its developments, since it started operations over two decades ago, have also helped many Filipinos achieve their dream of owning a home within a secured community. It thus comes as no surprise that Empire East was able to cement its reputation as a reliable builder of innovative developments.
Today, Empire East continues to provide top quality, affordable luxury developments with the launch of some 1,900 new residential units this year, which will come from The Paddington Place and Kasara Urban Resort Residences, both under the Empire East Elite brand.
2. Lifestyle you deserve
What better way can a property developer be of service to its customers than to provide them with all the upgraded features and amenities that will enable them to live the kind of modern lifestyle they deserve?
There is no doubt that Empire East has already achieved this, with the completion of innovative developments that are now providing its homebuyers the utmost in ease, convenience, mobility and connectivity.
But it didn’t stop there. Instead, Empire East decided to level up the game by introducing its Empire East Elite brand.
“Empire East Elite developments are a showcase of increased mobility, accessibility to conveniences, less dense community, bigger unit layouts and upgraded amenities. These features translate to better experiences, a higher standard of living, and the kind of sustainability that is very important to the modern market today,” said Empire East president and CEO Atty. Anthony Charlemagne Yu.
The Elite brand is all about elevating experiences so that people can enjoy utmost value from their investment. Moreover, it is designed to upgrade the signature lifestyle that Empire East has long been known for, while aiming for an even higher standard of quality.
3. Commitment to buyers
Empire East ensures that the service never stops—from the time you make an inquiry from an agent and even until after the turnover of units. This is aptly reflected in the company’s corporate values, which include a strong commitment to buyers.
“Empire East has a well-known track record of project completion and delivery as a testament to its 100 percent commitment to the vision of creating quality homes for aspiring homeowners. Each development concept and construction comes with unique features and elegant design that meet and even exceed every client’s discerning expectations. Empire East honors the trust that each buyer gives them and assures that it is being atoned equitably and excellently,” it stated.
4. Service to the community
The kind of service that Empire East renders even goes beyond its customers and developments. It also looks out for other communities, which the company seeks to serve and where it aims to make a difference.
Last year for instance, Empire East rolled out its Empire East Cares program, through which it conducted a series of small-scale humanitarian events to give back and share happiness with people within and around the community.
These included partnering with Gawad Kalinga to provide shelter to less privileged families in Muntinlupa City; giving away treats and free meals to homeless individuals; providing blankets to displaced Marawi folk; and conducting an art workshop among young students.